1. SHIPPING 

We used 3rd party currier service for shipping /delivery the product , here is some terms of shipping . 

General 

 By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping from Stock

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 

Shipping Cost

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Delivery Terms

In general, domestic shipments are in transit for 2 – 7 days .

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 

Delivery Time Exceeded 

If delivery time has exceeded the forecasted time, please contact us so that we can investigate. 

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 

Return Policy Cancellation/Goods Return and Refund Policy 

You can cancel your confirmed order only on one condition i.e if we don’t have in stock the product ordered by you. In any other case if you wish to cancel your order then goods return policy will be applicable. Kindly refer the same.

Goods Return Policy

The Goods must be returned to us within 15 days on receipt of the goods at our site with valid reason of non acceptance :

with both goods and all packaging in their original condition;

securely wrapped;

including our delivery slip;

at your risk and cost.

We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

Refund policy

After we have received the Goods as per goods return policy, we will credit your credit or debit card with the purchase price of the goods excluding shipping returned and handing charges returned no later than 45-60 days from the date of receipt. If we do not have the Goods you order in stock, we will offer you alternatives before we dispatch your order. If this happens you may:

cancel your order.

leave the order valid, but tell us to omit the out-of-stock item.

If you chose refund than we will refund the product amount which is not in stock by credit or debit card with the purchase price of the goods excluding shipping returned and handing charges returned no later than 45-60 days from the date of receipt.

ALL opreation of Enega.com is managed by Yutika Natural private Limited